Pay Your Utility Bill OnlineThere are several convenient ways to pay your City of Lorain utility bill. Pay online or by the touch-tone phone system between the hours of 6:00 AM and 11:00 PM. Try them today! 

The City of Lorain Utilities Department is putting into place a new policy involving payments made online (IWR) or by phone (IVR).   There will now be a limit of five transactions per utility account made in a 30 day period.  Also, there will be a minimum payment of $5.00.  Any variances outside these parameters will cause the payer to be charged a $5.00 convenience fee for each and every violation.



The City of Lorain Utilities Department now offers our customers the convenience of online utility bill payments.


Utility Bill Online Payments & Services



Use the return envelope included with your bill to send payment. 

Payments can be mailed to: 
Lorain Utilities Department 
1106 W. 1st St. 
Lorain, OH 44052-1434


Call the new touch-tone phone payment system at 440-204-2500 Option 2.


Lorain Utilities Department
Customer Service Center
1106 W. 1st St.


City of Lorain utility payments can be deposited in the drop box located at the front of the Lorain Utilities Department, located at 1106 W. 1st St.


Pay your City of Lorain utility bill the easy way with AutoPay. You won't need to write out a check each month. Instead you can authorize the Lorain Utilities Department to handle the transaction through your bank, or we can charge your credit card. You will be mailed a copy of your monthly bill, clearly marked AUTOMATIC WITHDRAWAL, so that you will know the exact amount billed. This amount will be deducted from your bank account or charged to your credit card on the 12th of each month, or if this is a weekend or holiday, the next business day.

AutoPay Form (PDF)

Lorain Utilities Department

For more information, contact the Lorain Utilities Department at (440) 204-2500 or by fax at (440) 204-2551.