ATTENTION UTILITY CUSTOMERS – UPDATE APRIL 6, 2016
Current bills have not yet been mailed. We appreciate your patience. We are still experiencing delays due to our computer conversion. You may be experiencing problems getting through to our office as the call volume continues to be high with customers looking for their bills, and having problems making payments. If stopping by our office, you may also experience long lines at this time as many customers are coming in person to find answers.
Bills have not yet been mailed, and at this point we cannot provide an estimated mail date. The software provider, the bill printer, our office, and the City IT department have been working diligently to try to resolve the matter. The payment due date will be extended through end of business at 4:00 pm on April 25. No penalties will be accessed until after that date. If further delays prevent mailing by April 12, we will extend this further.
Those trying to make payments online or over the phone may have noticed the change from customer number to tenant number. Your new number still has the same eight digit account number, but it will be followed by a three digit “tenant number”. Example 20198689-002. The first eight digits are the account number, the last three are the “tenant number.” We apologize for any problems you may have reaching us due to the high call volume.
Customers who have automatic withdrawal from their checking account (ACH) will continue to have the withdrawal on April 12th provided the bills our out by April 11th.
Customers who were having their bills emailed, will receive a print copy in the mail for this month. You will continue to receive a mailed copy of the bill until the email billing process has been fixed in the new software.
Thank you in advance for your patience during this time. We will continue to post updates as available.
About Utilities Department
• Distribution: Maintain distribution system that transports safe potable water to customers
• Engineering: Inspects installation of waterlines and meters and maintain water and sewer line records
• Billing: Collects revenue generated by the sale of drinking water and the processing of wastewater
UTILITY DEPARTMENT CONTACTS
FOR ALL EMERGENCIES AFTER HOURS PLEASE CALL 204-2280
1106 First Street
204-2285 -To report a leak, for cloudy or dirty water, low water pressure, or to schedule a tap
6301½ West Erie Avenue
6301 West Erie Avenue
100 Alabama Avenue