Lighthouse

ATTENTION Auto-draft customers  - update sept. 6, 2016 -- the auto draft date is incorrectly listed on your bill as 09/19/16.  your bank account will be drafted on the 12th as it is every month and per agreement.  
 

 ATTENTION UTILITY CUSTOMERS – UPDATE  september 1, 2016

Current bills were mailed on time this month!!! 

E-BILLS - Customers who have requested e-bills, will receive a paper bill.  We are still working on corrections in the software to get e-bills out to the customers. 

PAYMENT PLANS - Customers on payment plans,  the information on your bill does not reflect your payment plan agreement.  You are required to make payments by the date and in the amount specified in your agreement.

OTHER ITEMS - We are still addressing items as they are brought to our attention.  Please notify us if you notice something is still not correct with your bill, if you are not receiving bills, or have problems with processing payments online.

Thank you for your patience during this time.  We will continue to post updates as available.

 

 

About Utilities Department

Mission Statement

The mission of the Water Division is to provide safe potable drinking water to the public by treating raw water and managing and maintaining the water distribution system, while ensuring effective and efficient operations.

 

Purpose

•  Purification: Produce safe potable water
•  Distribution: Maintain distribution system that transports safe potable water to customers
•  Engineering: Inspects installation of waterlines and meters and maintain water and sewer line records
•  Billing: Collects revenue generated by the sale of drinking water and the processing of wastewater

 

UTILITY DEPARTMENT  CONTACTS

FOR ALL EMERGENCIES AFTER HOURS PLEASE CALL 204-2280  

Water Billing
Debra Amador, Office Manager 
1106 First Street
204-2500
     Press 2 to Make a Payment
     Press 3 for an Account Representative - To Start or Stop Service, Questions on your Bill, or  Speak to the Credit Counselor
Lobby open 8:30 am - 4pm, Monday - Friday
 
Water Distribution 
Jim Malick, Superintendent
1106 First Street
204-2285 -To report a leak, for cloudy or dirty water, low water pressure, or to schedule a tap
AFTER HOURS OR FOR AN EMERGENCY 204-2280
Office hours 7am - 3pm, Monday - Friday
 
Sewer Collections 
Vacant- Superintendent
6301½ West Erie Avenue
204-2200 - For sewer backups, missing manhole covers or inlet grates, broken sewer lines, or water coming out of manholes
AFTER HOURS OR FOR AN EMERGENCY 204-2280
Office hours 7am - 3pm, Monday - Friday
 
Administration Division 
Mary Ivan-Garza, Director of Utilities 
Paul Wilson, Assistant Director of Utiltiies 
1106 First Street 
204-2501
Office hours 8:30am - 4:30pm, Monday - Friday
   
Water Purification
William Gollnitz, Superintendent
1106 First Street
204-2280
Office hours 7am - 3 pm, Monday - Friday
Operators on duty 24/7
 
PQM Wastewater Plant 
Doug Brown, Superintendent
6301 West Erie Avenue 
204-2210
Office hours 7am - 3pm, Monday - Friday
Operators on duty 24/7
 
Black River Plant 
Alex Berki, Supterintendent
100 Alabama Avenue
288-0281
Office hours 7am - 3pm, Monday - Friday
Operators on duty 24/7 

 

Announcements

 

Utility Bill Update

ATTENTION UTILITY CUSTOMERS – UPDATE  SEPTEMBER 6, 2016 full story
 

Mayor Chase Ritenauer Leads Walk To Fight No. 1 Killer - Heart Disease

Mayor Chase Ritenauer hosted the city’s first annual “Move with the Mayor Challenge,” on September 1st, a month-long series of walks to raise awareness about heart disease and ways to prevent it. The campaign, a partnership between the City of Lorain and the National Forum for Heart Disease & Stroke Prevention, encourages residents, business owners and anyone else interested to walk with the Mayor for 30 minutes every Thursday from now until World Heart Day, Sept. 29, 2016. The goal is to keep Lorain’s residents walking every day from now on in an effort to fight the No. 1 killer of Lorain citizens - heart disease. Everyone is encouraged to join the Mayor at Station 1 of the walking course on the grounds of Mercy Hospital located at 3700 Kolbe Road in Lorain each Thursday in September at Noon. Mayor Ritenauer looks forward to seeing you there! ABOUT THE NATIONAL FORUM FOR HEART DISEASE & STROKE PREVENTION The National Forum for Heart Disease & Stroke Prevention brings together the most dynamic and diverse organizations in cardiovascular health, providing a forum and outlet for organizations to amplify their voices. Our members currently represent more than 80 national and international organizations from the public and private healthcare organizations, as well as faith, advocacy, academic, and policy settings. The National Forum is an independent non-profit, 501(c)(3), voluntary health organization. To learn more, visit www.nationalforum.org.
 

Lorain Police Safety Town

 Lorain Police Safety Town will run the weeks of June 20th, June 27th, July 11th, and July 18th.  Please see attachment for full details. additional information
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