Lighthouse

 

 ATTENTION UTILITY CUSTOMERS – UPDATE  december 5, 2016

Current bills went out on time!!! 

E-BILLS - Customers who have requested e-bills, will receive a paper bill.  We are still working on corrections in the software to get e-bills out to the customers.  We have been informed that this will be in place for the next bill at the beginning of January.

PAYMENT PLANS -  You are required to make payments by the date and in the amount specified in your agreement.

OTHER ITEMS - We are still addressing items as they are brought to our attention.  Please notify us if you notice something is still not correct with your bill, if you are not receiving bills, or have problems with processing payments online.

ATTENTION AUTO-DRAFT CUSTOMERS  -  YOUR BANK ACCOUNT WILL BE DRAFTED ON THE 12TH AS IT IS EVERY MONTH AND PER AGREEMENT.  

Thank you for your patience during this time.  We will continue to post updates as available.

 

 

About Utilities Department

Mission Statement

The mission of the Water Division is to provide safe potable drinking water to the public by treating raw water and managing and maintaining the water distribution system, while ensuring effective and efficient operations.

 

Purpose

•  Purification: Produce safe potable water
•  Distribution: Maintain distribution system that transports safe potable water to customers
•  Engineering: Inspects installation of waterlines and meters and maintain water and sewer line records
•  Billing: Collects revenue generated by the sale of drinking water and the processing of wastewater

 

UTILITY DEPARTMENT  CONTACTS

FOR ALL EMERGENCIES AFTER HOURS PLEASE CALL 204-2280  

Water Billing
Debra Amador, Office Manager 
1106 First Street
204-2500
     Press 2 to Make a Payment
     Press 3 for an Account Representative - To Start or Stop Service, Questions on your Bill, or  Speak to the Credit Counselor
Lobby open 8:30 am - 4pm, Monday - Friday
 
Water Distribution 
Jim Malick, Superintendent
1106 First Street
204-2285 -To report a leak, for cloudy or dirty water, low water pressure, or to schedule a tap
AFTER HOURS OR FOR AN EMERGENCY 204-2280
Office hours 7am - 3pm, Monday - Friday
 
Sewer Collections 
Vacant- Superintendent
6301½ West Erie Avenue
204-2200 - For sewer backups, missing manhole covers or inlet grates, broken sewer lines, or water coming out of manholes
AFTER HOURS OR FOR AN EMERGENCY 204-2280
Office hours 7am - 3pm, Monday - Friday
 
Administration Division 
Mary Ivan-Garza, Director of Utilities 
Paul Wilson, Assistant Director of Utiltiies 
1106 First Street 
204-2501
Office hours 8:30am - 4:30pm, Monday - Friday
   
Water Purification
William Gollnitz, Superintendent
1106 First Street
204-2280
Office hours 7am - 3 pm, Monday - Friday
Operators on duty 24/7
 
PQM Wastewater Plant 
Doug Brown, Superintendent
6301 West Erie Avenue 
204-2210
Office hours 7am - 3pm, Monday - Friday
Operators on duty 24/7
 
Black River Plant 
Alex Berki, Supterintendent
100 Alabama Avenue
288-0281
Office hours 7am - 3pm, Monday - Friday
Operators on duty 24/7 

 

Announcements

Hydrant Testing in the City of Lorain

The Lorain Fire Department will be testing fire hydrants throughout the City of Lorain from May 1, 2017, through October 1, 2017.  Testing will be conducted weekdays between 9:00 am and 3:00 pm. full story
 

Drinking Water Week

 Drinking Water Week full story
 

April Adult Health Wellness Sessions for 55+

In April, public health nurses from the Lorain General Health District will be at the following locations to answer questions and provide information about preventing falls. These no-cost sessions are for all Lorain County adults ages 55+. A different health focus will be covered each month. April adult health wellness sessions are at 9:00 AM, 11:00 AM, and 2:00 PM at: • Oberlin Neighborhood Alliance Senior Enrichment, 90 E. College St., Oberlin, on April 3 and 17 • Sheffield Twp. Church of Christ, 5075 Toledo Rd., Lorain on April 5 • Wellington Fire Station #2, 202 Kelly St., Wellington on April 6 and 20 • Old Stone Church, 553 S. Main St., Amherst on April 7 and 21 • Sugar Ridge Baptist Church, 36600 Sugar Ridge Rd., N. Ridgeville on April 12 • Avon Senior Center, 36786 Detroit Rd., Avon on April 13 and 28 • Sheffield Lake Community Ctr, 4575 E. Lake Rd., Sheffield Lake (9 AM and 11 AM only) on April 18 • N. Eaton Christian Church, 35895 E. Royalton Rd., Grafton on April 24. Call 440.567.4120 for additional information. additional information
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