Paymentus - City of Lorain Online Payment System


Paymentus Online Bill Payment Instructions


Create an Online Account 

· Select “Register Now”

· Fill in the form

· Select on “Enroll”

Paymentus

Select Add Account 

· Enter you City of Lorain 11 digit account number including the dash as follows: 99999999-999

· Select an account Alias for this account – something to help you identify the account(like an address), helpful if you have multiple accounts

· Read and agree to Paymentus Terms

· If you agree to Terms, select “Add Account”

· You can add multiple utility account to one User Account

PaymentusAddAccount


Make a One-Time Payment 

· Select “Pay my Bill”

· Select your Account

· Select “Continue”


Schedule Recurring Payments

· Go to “Auto Pay”

· Add Schedule

· Select Utility Bill Account Number

· Comtinue


Cancel Online Autopay 

· Go to “Auto Pay” section

· Click on pencil symbol beside “Schedule Details”

· Click on “Remove Schedule”


 

Change your Credit Card Information 

· Go to “My Wallet” section

· Click on “Edit” beside the method of payment you would like to update or remove

· Enter updated information and click on “Confirm”

· To Remove payment method entirely, click on “Remove Payment Method”


Remove Accounts

· Go to “Accounts” section

· Click on pencil image besides “Account Details”

· Click on “Remove Account”


Account Number

Your account number will change if you move or the home sells, it is your responsibility to deactivate the online bill when you move out


Problems 

If you experience problems with the Paymentus online payment system, please email customer service (customercare@paymentus.com) or call Paymentus at 800.420.1663


Questions 

Questions pertaining to your utility bill should be directed to the City of Lorain Utility Billing Department (440)204.2500 option 3


Click here to download the instructions in .PDF format


Click here to access the Online Payment System